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FAQ

 

What is a Personal Emergency Response Medical Alarm?

Your Personal Emergency Response Medical Alarm (called The PAL) has three components: a small transmitter (a help button carried or worn by the user), a PAL Call Box connected to the user’s telephone, and the emergency response center that monitors calls.

When emergency help (medical, fire, or police) is needed, you simply press the PAL hlep button. It sends a radio signal to the PAL Call Box. The PAL Call Box automatically dials the the Emergency Call Center. The Call Center will assess the nature of the emergency. Our fully trained staff will review your pre-programmed information and dispatch the appropriate response. If the Call Center cannot contact you or determine whether an emergency exists, they will alert emergency service providers to go to your home. The Call Center will stay in contact with the user until the situation is resolved.

What is the Call Box?

The PAL Call Box acts as an automatic dialing machine and sends the emergency alert through the phone lines. It works with any private telephone line and generally does not require rewiring. When the subscriber presses the pendant, the Call Center can speak to the subscriber through a highly sensitive, handsfree speakerphone.

What is the PAL Help Button (pendant)?

The Help Button is a lightweight, waterproof, battery-powered device that is activated by pressing it’s button. It can be worn on a nylon cord around the neck or on a wristband.

Who installs the system?

Typically The PAL system is mailed to the client’s house. It is as easy to install as a telephone answering machine. The PAL Call Box has a line that plugs into the telephone outlet. The telephone is plugged into the base unit and the unit is plugged into an active A/C power outlet. Simple instructions included with the unit provide step by step on unit activation instruction in this easy 5-minute procedure. For an additional charge Personal Alert Link can send an installer to install the unit and provide any additional training.

What is a Subscriber?

A subscriber typically lives at home alone and needs continuing medical attention. They wear the Help Button so that they can get help whenever they need it, anytime, from anywhere in the house. More subscribers are using these devices for security purposes. Single mothers, latchkey kids and other at risk individuals use this service because they want peace of mind in knowing that help is just a button push away. A highly trained, caring monitoring center attendant will always be there to respond, 24 hours a day 365 days a year.

What is a Responder?

Typically the subscriber, a caregiver and physician provide the names and telephone numbers of several non-emergency responders who live only a few minutes away. The responder is typically a friend, neighbor or relative. When a responder is called by the monitoring center, they are instructed to go to the subscriber’s home. The monitoring center attendant will continue to call back until the responder answers with a status report. If there is no answer within a specified amount of time, then responder number 2 on the list is called, then number 3. If all these attempts are unsuccessful, emergency help is dispatched.

How does the monitoring center ensure that appropriate help was dispatched?

When the emergency response center dispatches a responder or emergency medical services (EMS), they ask what the estimated time of arrival (ETA) is for that responder. After the ETA has lapsed, the operator contacts the client, responder and/or EMS to determine that help has arrived. If there is still a problem, the operator will take additional steps to get more help. Then a follow-up call(s) are made to ensure that help has arrived and the client’s needs are met.

What are my options if I am disabled?

If the disability does not allow you to be able to press a pendant, there is a device called a “Sip and Puff” which will allow you to suck into a plastic straw, which activates the wireless transmitter. The signal is then sent to the Call Box, which automatically dials the monitoring center.

What is your service coverage area?

Our Monitoring Center coverage is nationwide. Our equipment operates efficiently anywhere within the continental US. Additionally, as our Medical Alarms are programmed to dial a toll-free number, there are no additional phone expenses that a client would incur using the PAL system.

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